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Coronavirus (COVID-19) Information Valid from 29/06/20. 

If you are considering making a new booking, please click here or see below: COVID-19 Information for all new bookings made after the 17/05/2020.

COVID-19 Information if you booked before the 11/05/2020 and are due to arrive spring (after the winter season) or summer 2020:

If the Group Leader’s country of residence officially advises against all but essential travel to/within France for any period of your holiday, the Group Leader will be able to transfer 100% of the Euro amount already paid for the accommodation, with no additional transfer fees, to a future available date in the same property, arriving within 18 months from the original arrival date. If the Owner is no longer renting their property, a full refund of all monies paid for the accommodation will be offered by the Owner.  If the chosen future booking is of greater value, the difference will be due by the Group Leader 8 weeks before the new arrival date.  If the chosen future booking is of lesser value, there will be no refund of the difference by the Owner. Notice of the required transfer must be provided by the Group Leader to the Owner or Alps Accommodation between 2 and 56 days before the arrival date.

Further Questions:

What if travel is still uncertain 56 days (8 weeks) before I arrive and my final balance is due?
If travel is still uncertain at this stage, the Owners can delay the final balance payment until 2 weeks before arrival when hopefully more information will be available.  Alternatively, you may prefer to make a booking transfer of the amount paid to a future booking in the same property.

How do I know the new dates will be guaranteed by the owners?
Each of the properties are privately owned and the Owner of your property holds your payment and they are contractually obliged to guarantee your holiday. In the unlikely event that the property is sold, or ceases to be available for rental, a refund will be provided by the Owner, less any bank transaction fees relating to the booking refund.

Can I use the booking transfer in a different chalet/apartment to the one I have reserved?
The booking transfer is only possible to use in the same chalet, as each individual owner receives the payment for your holiday.

How do we know that even if we can travel, the resort will actually be open?
Samoens and Morillon villages are year-round working villages.  They are not purpose-built resorts. Bars, restaurants and shops are open as normal.

Will the resort activities be open this summer?
Swimming pools, bike hire, horse riding, tennis, lake activities, golf, guides, climbing, national parks, rafting, parapenting..... are all open, operating within governmental guidelines. The telecabine opens on the 4th of July to the 28th of August. There are so many activities which can be enjoyed here, now.

What if we cannot fly to Geneva or prefer not to due to any health concerns?
Please consult your airline for up to date information. The channel tunnel runs from Folkestone to Calais and may be a good alternative if your flight is not operating and the UK/French boarder is open to holiday makers. You don’t even need to leave your vehicle! 

What if the travel restrictions return when I have my new dates arranged?
The dates can be transferred forward again for use within the following 18 months if travel is not possible for your new date.

Are additional cleanliness measures being taken in the properties?
The owners and their property managers always take pride in ensuring high standards of cleanliness and service.  By following new French government guidelines and check lists relating specifically to COVID-19, additional measures are being taken at this time.  The property will have been prepared with extra care, plus your arrival and departure processes may be “contactless” to give you more peace of mind.  If you would like more information about how your chalet or apartment is being prepared for you, you can ask questions to the individual property management company after you have booked, before you arrive. The in-resort property management company will be making contact with you to discuss your arrival details nearer to your travel date.

COVID-19 Information for all new SUMMER bookings made after the 17/05/2020:

If you are planning on making a new booking for this summer, arriving from June to September 2020 and the Group Leader’s country of residence officially advises against all but essential travel to/within France for any time during your stay, the Property Owner will: 1) Offer a full refund of the Euro amount paid for the accommodation, or 2) Allow the Group Leader to transfer 100% of the Euro amount already paid for the accommodation, with no additional transfer fees, to a future available date.  This is to be in the same property, arriving within 18 months from the original arrival date. Notice for point 1 or 2 must be provided by the Group Leader to the Owner or Alps Accommodation between 2 and 56 days before the arrival date.

COVID-19 Information for all new WINTER bookings made after the 17/05/2020:

If you are planning on making a new booking arriving from October 2020 to April 2021, at a very minimum, all of our owners will allow the Group Leader to transfer 100% of the Euro amount already paid for the accommodation, with no additional transfer fees, to a future available date.  This is to be in the same property, arriving within 18 months from the original arrival date and if the Group Leader’s country of residence officially advises against all but essential travel to/within France for any period of your holiday. Many of the property owners are offering further flexibility so please do get in touch with your travel plans. Notice must be provided by the Group Leader to the Owner or Alps Accommodation between 2 and 56 days before the arrival date.

We will make updates to this page as soon as we have more resort information. To keep up to date with travel restrictions, please consult your local Foreign Office.

On behalf of ourselves and our owners, we hope this helps ease any concerns you may have and we are here to assist if you have any further questions.