Coronavirus (COVID-19) Information Valid from 29/09/2020.
COVID-19 Information if you are considering making a new booking, or have already made a booking:
If you are considering making a new booking and have any concerns or already have a confirmed booking in place and are affected by COVID-19 future travel restrictions, all of our owners will allow the Group Leader to transfer 100% of the Euro amount already paid for the accommodation, with no additional transfer fees, to a future available date, if the cancellation is not covered by your insurance company. This is to be in the same property, arriving within 18 months from the original arrival date and if, before arrival, the Group Leader’s country of residence officially advises against all but essential travel to/within France for any period of your holiday, or imposes a 14 day quarantine on return from France.
If the chosen future booking is of greater value, the difference will be due by the Group Leader 8 weeks before the new arrival date. If the chosen future booking is of lesser value, there will be no refund of the difference by the Owner. Notice must be provided by the Group Leader to the Owner or Alps Accommodation in advance of the arrival date. Please do get in touch with any changes to your travel plans.
What if travel is still uncertain 56 days (8 weeks) before I arrive and my final balance is due?
If travel is still uncertain at this stage, and you booked before March 2019, you are probably covered by your travel insurance company. It is worth checking with them first as they may cover a full reimbursement of the monies paid. Alternatively, you may prefer to make a booking transfer of the amount paid to a future booking in the same property - contact us and we will confirm with the owner.
How do I know the new dates will be guaranteed by the owners?
Each of the properties are privately owned and the Owner of your property holds your payment and they are contractually obliged to guarantee your holiday. In the unlikely event that the property is sold, or ceases to be available for rental, a refund will be provided by the Owner, less any bank transaction fees relating to the booking refund.
Can I use the booking transfer in a different chalet/apartment to the one I have reserved?
The booking transfer is only possible to use in the same property, as each individual owner receives the payment for your holiday.
How do we know that even if we can travel, the resort will actually be open?
Samoens and Morillon villages are year-round working villages, they are not purpose-built resorts. Bars, restaurants and shops are open as normal. All information we have received indicates that the resort will be open as normal for winter 2020/21 and beyond. There has been a huge investment by the lift company this summer into the new telecabine at Vercland which is nearly finished and due to open this winter.
What if we cannot fly to Geneva or prefer not to due to any health concerns?
Please consult your airline for up to date information. The channel tunnel runs from Folkestone to Calais and may be a good alternative if your flight is not operating and the UK/French boarder is open to holiday makers. You don’t even need to leave your vehicle!
What if the travel restrictions return when I have my new dates arranged?
The dates can be transferred forward again for use within the following 18 months if travel is not possible for your new date.
Are additional cleanliness measures being taken in the properties?
The owners and their property managers always take pride in ensuring high standards of cleanliness and service. By following new French government guidelines and check lists relating specifically to COVID-19, additional measures are being taken at this time. The property will have been prepared with extra care, plus your arrival and departure processes may be “contactless” to give you more peace of mind. If you would like more information about how your chalet or apartment is being prepared for you, you can ask questions to the individual property management company after you have booked, before you arrive. The in-resort property management company will be making contact with you to discuss your arrival details nearer to your travel date.
We will make updates to this page as soon as we have more resort information. To keep up to date with travel restrictions, please consult your local Foreign Office.
On behalf of ourselves and our owners, we hope this helps ease any concerns you may have and we are here to assist if you have any further questions.
COVID-19 Ski Resort Protocol - Winter 2020-21