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Frequently Asked Questions

Click on the categories below to browse our Frequently Asked Questions.

+ Guest Discounts

+ Lift Passes - Save up to 20%
We can pre-order Grand Massif adult, child or senior lift passes in advance of your stay and give them to the property manager for your check in (discounted by 5% at peak holiday times and up to 20% for mid and low winter season weeks). Please visit our Lift Pass page for more information.
+ Equipment Hire - Save up to 35%
Alps Accommodation offer these services via our local partners. For availability, pricing, and bookings, please contact our partners directly. We recommend pre-booking. More information on our Equipment Hire page.
+ Ski / Snowboard Lessons - Save up to 10%
Alps Accommodation offer these services via our local partners. For availability, pricing, and bookings, please contact our partners directly. It's essential to pre-book. Please visit our Ski Lesson page.

+ Booking Process

+ What's Included? - What's included in the accommodation price?
The prices listed are for the accommodation unit. Each of the prices includes premier services, such as beds made and towels provided, cleaning at the end of your stay, a welcome basket, starter toiletries, plus access to discounts on many elements of the ski and summer package. Please see the premier services box on each individual property page for the exact details. For bookings of 2 weeks, a mid-stay linen and towel change is included.
+ Alps Accommodation - Who are we?
We are a well-established family-run business operating exclusively in the Grand Massif since 2004. Read more about the team and why we love Samoens and this beautiful area!
+ Security - How do I know my booking is secure?
Our contract with the property owners ensures your payment is secure with the facility to pay via credit card and bank transfers. We are based in Samoens and our website is fully managed by our team. Only properties we have visited and inspected can feature with us.
+ Option or Holding Properties - Can you hold a property for me?
We have a live booking system and are not able to hold properties or add on an 'option'. Therefore, we recommend you make the online booking as soon as you have confirmation from your party.
+ Changeover Days - Are they flexible?
The properties offer a fixed changeover day which is normally Friday, Saturday or Sunday. Where availability permits, we try to offer as much flexibility as possible, especially during the lower season. We will deal with each request independently, so please contact us with your requirements.
+ Short Breaks & Flexible Stays - Are they available?
It is possible to book flexible breaks and shorter holidays via us. Please see our short breaks page, or you can contact us with your specific dates and we will provide options for you.
+ Damage Deposit - How does it work? Is it debited from my account?
A €500 damage deposit is added to the total cost of your accommodation. It will be debited from your account and refunded 7-14 days after departure day.

+ Travel

+ Driving Directions - Where can I find them?
These can be downloaded from the Getting to Samoens or Getting to Morillon & Sixt pages depending on which village you are staying.
+ Geneva to Cluses - Is there public transport available?
Please visit our Getting There Page.
+ Snow Chains - Will I need them?
Snow chains are a legal requirement on all alpine roads during the winter.
+ Cars - Do I need one to get around?
Samoens and Morillon are easy to get around and a car is not necessary in the majority of the chalets and apartments. However some properties do require a car, as they are located outside of the village centre, or not on the ski bus route. The property description will outline if a car is essential.

+ In Resort

+ Key Collection - How do I collect keys?
A representative from the Owner's in-resort property management company will contact you approximately 3-6 days before arrival to make arrival arrangements and answer any questions you may have. Their contact details will be available after you book the accommodation for any questions you have relating to the in-resort side of your booking.
+ Arrival / Departure - When is check in / check out time?
Check in time is from 5pm and check out time is 10am. These times may be flexible depending on the changeover schedules of the property management companies. Please contact your independent property manager directly. Their contact details are available in the guest portal.
+ Babysitters - Where can I find one?
If you require a nanny or babysitter, please see or families page or contact the Tourist Office directly. They can be difficult to source last minute so we need as much notice as possible.
+ Contacts in Resort - Who do I call if I have a problem?
Before arrival you will be introduced to the company who operate the property management on behalf of our owners. Any questions relating to your arrival times, and specific requirements in the chalet or apartment, can be directed to the property managers or the owners.
+ Bag Storage - I'm arriving early / leaving late, can I store my bags?
Although there can be no guarantees, please make a special request with the property management company directly to see if it is possible to store bags. Their contact details will be available after you have made your booking.
+ Supermarkets - Availability & opening times
Please visit our Samoens and Morillon pages for more information.
+ Ski bus - Where is the nearest bus stop to my accommodation? What are the bus times?
A free ski bus is available throughout the ski season which links the various villages, ski lifts and sights of interest. Visit the property page for your accommodation where you will find information on the closest ski bus stop in the 'Location' section. You can also click on the map, and then display bus stops using the 'ski bus stop' tick box on the right hand side.

+ Properties

+ Welcome Pack Items - What's included?
When you arrive, there is a welcome basket containing items such as milk, tea, coffee, cakes, crisps, biscuits, wine and juice. There is also a starter pack of washing up liquid and dishwasher tablets. Luxury hotel style toiletries are provided in most property bathrooms. The services provided are outlined on each of the individual property pages.
+ Cots & High Chairs - are they available?
Are available in all properties and should be requested prior to arrival. Linen for the cot is not normally provided, so you should bring your own to suit your personal requirements.
+ Hair Dryers - are they available in my property?
All properties contain at least one hair dryer.
+ Linen and Towels - are they provided?
Linen is provided, with beds made for your arrival. Bath and hand towels and 2 tea towels are included. Pool and spa towels, are not generally provided.
+ Pets - Can I bring my pet?
We do have a selection of pet friendly options. Please contact us with your requirements and for further information.
+ Wi-Fi - Is it available?
Most of the chalets and apartments are equipped with Wi-Fi as outlined in the property summary and descriptions.
+ Location - Where is my accommodation located?
A map is available on each property page showing it's exact location. You can also view all properties displayed on the same map.
+ Property Contents - Is there a washing machine? Is there a hairdryer?
We have asked our owners to ensure each property is superbly equipped with items such as a hairdryer and cot and high chair. An inventory is listed for each individual property on our website. Please see the 'Contents' section of the property page to see what’s in your accommodation.